Advanced Support
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Recent activity by Advanced Support-
[Swim Jet P] Do you offer Swim Jet P installation service?
Yes, we’re pleased to inform you that we now provide on-site installation services for Swim Jet P within the United States and Australia. If you’re not sure whether your location is covered, please...
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[Swim Jet P] Can I get the Swim Jet P installed through the pool wall?
Yes. The Swim Jet P can be installed through the wall as long as the proper through-wall installation accessories are used. This setup is typically done by a qualified installer or plumber, and is ...
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What payment methods do you accept?
We accept a variety of secure and convenient payment options, including: Major debit and credit cards: American Express (USD), Mastercard, Visa Apple Pay PayPal Klarna (Shop Now, Pay Later) For mor...
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What is Klarna?
Klarna is a flexible payment option that allows you to purchase now/pay later/pay in 4, or financing.What Payment Options Does Klarna Offer in the U.S.?- Purchase Now- Pay in 4 (interest-free)- Pay...
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Does iGarden offer any discounts or promotions?
Yes! iGarden regularly provides discounts and special promotions.Where to find the latest deals:1. Visit our official website store.igarden.ai — promotions are usually displayed on the homepage ban...
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I’ve missed an iGarden promotion for a recent order. Can I still get the discount?
Please contact us by email and include your order number along with the discount code or promotion you intended to use. We’ll be happy to review your request and apply the offer if it is eligible.F...
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Where does iGarden ship to?
For U.S. Purchases:iGarden currently ships within the continental United States only. We are unable to ship to locations outside the mainland U.S., including:AlaskaHawaiiPuerto RicoU.S. Virgin Isla...
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[Pool Cleaner K] Can I operate the pool cleaner K without Wi-Fi?
Yes, you can manually use the pool cleaner K without Wi-Fi.All cleaning modes and basic functions can be started directly from the LED buttons on the device. Wi-Fi is only needed for advanced featu...
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[Swim Jet P] How much will the on-site installation cost?
The on-site installation service is priced at US $699. For full details on what’s included and any customer responsibilities, please see our Installation Terms
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[Swim Jet P] What should I do if I want to change the appointment time after it's been scheduled?
If you need to reschedule, please contact the installer directly at least 24 hours before the scheduled visit to make new arrangements.