To make up for this, we will send you a free replacement part so that you do not need to purchase one yourself.
Please note that our machine is exclusively designed to work with our original charging port cover. We highly advise against using covers from other brands, because any water damage or related issues caused by third party accessories will not be covered under our warranty policy.
Once you receive the replacement, you can install it easily by following these steps:
1. Prepare a tool: You will need a thin and sturdy tool, and a flathead screwdriver is the best choice for this task. You can see an example in the attached picture.
2. Position the cover: Place the plug of the charging port cover right next to the corresponding hole on the machine.
3. Insert the plug: Use your tool to help push the soft silicone head completely into the hole. Make sure to press around the entire edge of the silicone head to ensure it is fully seated.
4. Secure the cover: Gently push the plug in the correct direction to finish the installation, and then close the charging port cover tightly.
You can find a reference picture of the tool and a demonstration video for the installation in the attachments and through the link provided below.