Please carefully follow the pairing instruction article and video guide:
[Pool Cleaner KN] How to Pair the Pool Cleaner KN with iGarden Robotics App or Connect with Wi-Fi — Video & Guide
https://support.igarden.ai/hc/en-us/articles/5352560310174--Pool-Cleaner-KN-How-to-Pair-the-Pool-Cleaner-KN-with-iGarden-Robotics-App-or-Connect-with-Wi-Fi-Video-Guide
Troubleshooting tips
1. Cannot find the nearby device during searching
a. Make sure you downloaded the iGarden Robotics App. Some customers mistakenly download the iGarden App, which is not compatible with the KN series.
b. Make sure Bluetooth and Wi-Fi are enabled on your phone.
c. Turn on the main switch. When the indicator starts flashing green, the robot has entered pairing mode, then you can operate on the phone.
2. Pairing fails or the device cannot be added after the blue loading circle completes
a. Make sure your Wi-Fi network is 2.4GHz.
If your router combines 2.4GHz and 5GHz under the same Wi-Fi name, try creating a separate 2.4GHz network or use a 2.4GHz mobile hotspot for pairing.
b. Ensure the Wi-Fi signal is strong and stable during pairing.
c. Make sure the Wi-Fi password is entered correctly.
d. Restarting the robot may also help resolve temporary pairing issues.
You may try pairing 2-3 times. If the issue still persists, please provide:
1. A screenshot of the pairing failure page
2. A screenshot of your phone’s Wi-Fi settings page showing a 2.4GHz network, with Bluetooth and Location Services enabled