1. Check your email address:
Make sure the email you entered is correct, without typos, missing characters, or extra spaces.
2. Check your inbox and spam folders:
The verification code is sent from services @ mail.igardeniot.com or services @ igardeniot.com.
Look in your inbox first. If you don’t see the email, check your spam, junk, or promotions folders, as it may have been filtered there.
3. Avoid requesting too many codes:
Please wait about 2 minutes after requesting a code.
Requesting multiple times may cause you to receive several codes, and you might accidentally enter an older code that has already expired.
4. Try using a different email address
Some business or enterprise email systems may block verification emails due to internal security filters. We recommend trying a personal email service such as Gmail or Outlook.
5. For the iGarden App only
If you are using the iGarden App (not the iGarden Robotics App): Update the app to version 3.0.15 or later.
If you still cannot register using your email address, try signing in with your Google account or Apple account.
If the issue still persists, please provide:
1. Your registered email address
2. A screenshot of the sign-up or login page after entering your email address