Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] Can the iGarden pool cleaner operate in an infinity pool?
Yes! The iGarden pool cleaner works perfectly with infinity pools.Its smart navigation system keeps it cleaning efficiently and safely, so you can enjoy crystal-clear water without any extra effort.
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[Pool Cleaner KN] Why is there water inside the pool cleaner packaging?
All iGarden pool cleaners undergo a 100% water inspection before shipping to ensure they work perfectly. Because of this, you might notice small water droplets inside the packaging—this is complete...
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[Pool Cleaner K] Is the battery replaceable? Where can I purchase a replacement battery?
The battery is not replaceable.Because the pool cleaner operates underwater, the battery pack is fully sealed inside a glued, waterproof plastic enclosure to ensure safety and prevent water ingress...
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[Pool Cleaner M1-AI] Why is the pool cleaner so heavy?
The pool cleaner is designed with performance, durability, and stability as top priorities. To achieve strong suction power, reliable navigation, and long-term operating stability, it is equipped w...
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[Pool Cleaner M1-AI] Can I buy a return tool for the Pool Cleaner M1-AI series separately?
No, the return tool is not sold separately. It requires a built-in signal module in the pool cleaner, which is only available on the M1-AI Pro and Pro Max models.
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[Pool Cleaner K] Why is there water inside the pool cleaner packaging?
All iGarden pool cleaners undergo a 100% water inspection before shipping to ensure they work perfectly. Because of this, you might notice small water droplets inside the packaging—this is complete...
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[Pool Cleaner M1-AI] Do you offer a pole for the hook, or what size pole should I use?
Our product does not include a pole.This is also common across most wireless pool cleaning robots, as pool depths vary greatly, and customers typically select a pole length that suits their specifi...
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[Pool Cleaner M1-AI] Is the battery replaceable? Where can I purchase a replacement battery?
The battery is not replaceable.Because the pool cleaner operates underwater, the battery pack is fully sealed inside a glued, waterproof plastic enclosure to ensure safety and prevent water ingress...
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[Pool Cleaner M1-AI] Will the Pool Cleaner scratch or leave marks on my plaster pool surface?
No. It is equipped with soft tracks. During the development process, we extensively tested it on various plaster surfaces and found no scratches under normal use conditions.
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[Pool Cleaner M1-AI] Why is there water inside the pool cleaner packaging?
All iGarden pool cleaners undergo a 100% water inspection before shipping to ensure they work perfectly.Because of this, you might notice small water droplets inside the packaging—this is completel...