Advanced Support

Yes! The iGarden pool cleaner works perfectly with infinity pools. Its smart navigation system keeps it cleaning efficiently and safely, so you can enjoy crystal-clear water without any extra effort.

Yes. The pool cleaner can operate in saltwater pools with salinity below 5000 ppm.This range covers most residential saltwater pools. If your pool’s salt concentration is higher than 5000 ppm, it m...

We currently do not offer a caddy or caddy cover accessory for the Pool Cleaner. You can buy a universal one on Amazon.

The pool cleaner is designed with performance, durability, and stability as top priorities. To achieve strong suction power, reliable navigation, and long-term operating stability, it is equipped w...

Yes! The iGarden pool cleaner works safely in the rain.However, we recommend running the pool cleaner after rainning, so it can remove leaves and other debris that may have fallen into the pool whi...

The battery is not replaceable. Because the pool cleaner operates underwater, the battery pack is fully sealed inside a glued, waterproof plastic enclosure to ensure safety and prevent water ingres...

Our product does not include a pole. This is also common across most wireless pool cleaning robots, as pool depths vary greatly, and customers typically select a pole length that suits their specif...

Yes, the pool cleaner is compatible with Pebble Tec surfaces as long as the surface is smooth and free of protrusions.For the best assessment, we recommend sending a close-up photo of your pool sur...

No. It is equipped with soft tracks. During the development process, we extensively tested it on various plaster surfaces and found no scratches under normal use conditions.

We currently do not offer a caddy or caddy cover accessory for the Pool Cleaner. You can buy a universal one on Amazon.