Advanced Support

Before the installer arrives, please:Ensure an adult is at home during the installation window.Keep your phone available in case the installer needs to contact you.Make sure the pool area is clean ...

Contact the iGarden customer service team (via phone, email, or website), and we will provide remote guidance. If the issue is related to installation, we provide follow-up visits at no cost within...

If the installation team runs into any unexpected issues, they may temporarily pause the installation. The team will communicate the situation to you, explain the problem, and discuss the best solu...

No, shipping and installation are handled separately.

To arrange on-site installation, please place an installation order for the Swim Jet.Within one business day after your payment is completed, the iGarden Customer Support team will send you an inst...

On average, the installation of a swim jet takes 2 to 3 hours. However, this can vary depending on the complexity of your conditions and whether any addtional equipments are requied.

Generally, the installer we arranges are only responsible for the installation of iGarden swim jet. If you have additional installation requests, you can inform the installer of your needs, and the...

In most cases, all essential components required for the Swim Jet system are already provided by iGarden. However, electrical requirements may vary depending on the regulations in your state or cit...

Yes, someone 18 or older needs to be present to provide access to the equipment area, sign off on the installation, and ensure everything meets your expectations.

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