Advanced Support

Yes! iGarden regularly provides discounts and special promotions.Where to find the latest deals:1. Visit our official website store.igarden.ai — promotions are usually displayed on the homepage ban...

Please contact us by email and include your order number along with the discount code or promotion you intended to use. We’ll be happy to review your request and apply the offer if it is eligible.F...

For U.S. Purchases:iGarden currently ships within the continental United States only. We are unable to ship to locations outside the mainland U.S., including:AlaskaHawaiiPuerto RicoU.S. Virgin Isla...

Yes, you can manually use the pool cleaner K without Wi-Fi.All cleaning modes and basic functions can be started directly from the LED buttons on the device. Wi-Fi is only needed for advanced featu...

The on-site installation service is priced at US $699. For full details on what’s included and any customer responsibilities, please see our Installation Terms

If you need to reschedule, please contact the installer directly at least 24 hours before the scheduled visit to make new arrangements.

Before the installer arrives, please:Ensure an adult is at home during the installation window.Keep your phone available in case the installer needs to contact you.Make sure the pool area is clean ...

Contact the iGarden customer service team (via phone, email, or website), and we will provide remote guidance. If the issue is related to installation, we provide follow-up visits at no cost within...

If the installation team runs into any unexpected issues, they may temporarily pause the installation. The team will communicate the situation to you, explain the problem, and discuss the best solu...

No, shipping and installation are handled separately.